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Anne Shepard

Virginia Tech
Director of Service & Knowledge Management
Anne Sheppard has over 30 years’ experience working in Higher Education with ~20 years developing and managing strategic IT initiatives as part the Division of Information Technology at Virginia Tech. She currently serves as the Director for Services and Knowledge Management in IT Experience and Engagement. As part of the organization’s Communication and Outreach team, she is responsible for leadership and operational oversight for the planning, implementation, evaluation, and continuous improvement of Division’s IT Service Catalog, Knowledge Management, and Training. She also serves as a team member working to develop our ITSM Service Management Strategy. She has a degree in Information Technology from New River and in Management and Leadership from Bluefield College.