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Wednesday, March 15 • 1:30pm - 2:30pm
Setting the Stage—and the Strategy—for Successfully Standing up a NEW Unit in Information Technology

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Standing up a new organization is not easy, whether it is a new department or a new unit within an existing department. A new organization is created on paper, a new leader designated… and then what?

Join Claire Gilbert, Executive Director and Joyce Landreth, Deputy Executive Director, of Virginia Tech Information Technology’s newest Unit, Information Technology Experience and Engagement, for a lively discussion about our newest endeavor – an effort to create ONE front door for IT Support and Communication and bring them under one, new, BIGGER umbrella.
• Where do you start?
• What’s the right way to communicate changes?
• What is the proper mix, and type, of resources to effectively run the new organization?
• What policies and processes are needed?
• What new strategies will you need to execute?
• What are the highest priorities?
• And how will you measure success?

avatar for Claire Gilbert

Claire Gilbert

Executive Director, IT Experience and Engagement, Virginia Tech
Dr. Claire Krendl Gilbert is the Executive Director of the IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and... Read More →
avatar for Joyce R. Landreth

Joyce R. Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →

Wednesday March 15, 2017 1:30pm - 2:30pm EDT
Holley I/II
  • Session Sponsored by: Virginia Tech