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Thursday, March 16 • 3:00pm - 4:00pm
Metrics Madness: In-person Support Management

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A birds of a feather to discuss the use of kiosk-style customer tracking systems to manage in-person support technicians.

avatar for Will Conn

Will Conn

Operations Lead, IT Support Center, Virginia Commonwealth University
Will Conn is a musician and IT professional who lives and works in Richmond, Virginia. He is a System Admin and IT Service Desk Supervisor with Technology Services at Virginia Commonwealth University, where he provides technical support, develops web applications, and manages a small... Read More →

Thursday March 16, 2017 3:00pm - 4:00pm EDT
Holley V/VI
  BoF (Birds of a Feather)
  • Session Sponsored by: Virginia Commonwealth University