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Wednesday, March 15 • 11:30am - 12:30pm

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A funny thing happened with trying to implement Service Design

See how George Mason University is infusing Service Design into Project and Portfolio Management as part of their ongoing Service Management process maturation. How introduction of the Service Design Package is helping technical leads draft better project charters and bringing the support and communications teams to the project table from the beginning.


Ann Gerwitz

ITS Process Coordinator, George Mason University

David Robertson

Business Analyst, George Mason University
David, also known as DRob, started at George Mason in 2005 as Manager of Network Engineering. His career path moved him into a Service Delivery Manger role for Network Engineering & Technology, and has since become a Business Process Analyst for Information Technology Services as... Read More →

Wednesday March 15, 2017 11:30am - 12:30pm
  • Session Sponsored by: George Mason University

Attendees (12)