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Wednesday, March 15 • 1:30pm - 2:30pm
ITIL Hands - Is it the devils workshop?

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Dante's Divine Comedy discusses the Inferno, Purgatorio, and Paradiso. Do you find that your ITIL Program falls into one of these three realms? Are you in ITIL Paradise, do you feel that sometimes you are in ITIL purgatory, or possibly one of the nine circles of hell that Dante describes? Either way, come join us for this birds of a feather where we will discuss all things ITIL. Come prepared to discuss your successes as well as your challenges regarding your institutions ITIL integration.

avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →

Wednesday March 15, 2017 1:30pm - 2:30pm EDT
  • Session Sponsored by: Virginia Commonwealth University